PRIVACY POLICY

Last Updated: 15-May, 2024

In Build your Dreams Busses México, S. de R.L. de C.V., (hereinafter BYD or “we”, “our”, or “us”), with address at AV. RIO SAN JOAQUIN 436 PISO 12, ALCALDIA MIGUEL HIDALGO, C.P. 11529, CIUDAD DE MEXICO; We inform you that the personal information of all our clients, potential clients and users of our websites is treated in a strictly confidential manner, so you can feel completely safe and that when acquiring our goods and/or services, we make a permanent effort to safeguard and protect it. This Privacy Policy sets forth:

I. Personal Data We Collect and Why

II. How We Share Your Personal Data

III. Request For Access, Rectification, Cancellation Or Opposition Of Personal Data (Rights) And Revocation Of Consent

IV. Retention Period

V. Cookies and other Tracking Technologies

VI. Security

VII. Our Commitment to Children's Privacy

VIII. International Transfers

IX. Changes to this Privacy Policy

X. Contact Us

This Privacy Policy does not apply to our authorized retailers, or third parties to whom you directly provide your information including but not limited to, subscription services, insurance companies, or other third parties. These entities are independent of us and responsible for their own collection of information. Please refer directly to those entities and their privacy policies for more information.

 

I.- PERSONAL DATA WE COLLECT AND WHY

“Personal data” refers to any data or information from which an individual may be directly or indirectly identified (“Personal Data”). When we provide our website, products or services, we have a need to process Personal Data. When you: 

i. Access and Use our Website: We collect your following Personal Data to provide our website to you:

(a)  your Internet Protocol (IP) address,

(b)  your location information (such as may be determined from your Internet Protocol (IP) address),

(c)  your internet activity information (such as usage information),

(d) device information (such as hardware model, operating system, browser, and your Website preferences) and the time that your device visited our Website.

ii. Contact Us: We may collect any Personal Data you choose to provide in your communications (such as your first and last name, phone number, e-mail address) to respond to your queries and provide you with your requested services or products.

iii.  Schedule a Test Drive: We collect your location information, including your zip code, to schedule a test drive to the local dealer. We also collect your name, e-mail address or phone number, as well as your selected vehicle type,  your contact preference type) you choose to include in the webform in order to submit your request to schedule a test drive to the selected dealer. 

iv. Confirm your configuration: We collect your name, phone number or email address, country, your contact preference type and zip code after you submit your configuration in order to communicate with you, and provide products or services to you.

v. Subscribe to our Newsletters: We may collect your e-mail address so we can provide you with a service and let you know about our products, events and services. If you no longer want to receive promotional-related emails, you may opt out of receiving them by following the unsubscribe instructions provided in the email you receive. Please note that we may still send you safety messages or product service issues even if you opt out of receiving marketing messages.

We may rely on various legal grounds to collect, use, and otherwise process your Personal Data, including: your consent; that the Personal Data is necessary for providing our website to you; to comply with a legal obligation; to protect your, or someone else’s vital interests; or for a legitimate interest that is balanced against your rights and interests. You can always choose not to provide Personal Data to us, but it may impact your navigation or use of our products and services.

 

II.- HOW WE SHARE YOUR PERSONAL DATA 

We share the Personal Data above within the BYD Group family of companies, which includes parents, corporate affiliates, subsidiaries, business units and other companies that share common ownership.

We may also use or share your Personal Data in a de-identified or aggregate manner.

 

III.- REQUEST FOR ACCESS, RECTIFICATION, CANCELLATION OR OPPOSITION OF PERSONAL DATA (RIGHTS) AND REVOCATION OF CONSENT.  

All your Personal Data is treated in accordance with the applicable and current legislation in the Mexico, for this reason we inform you that you have at all times the right to Access, Rectify, Cancel or Oppose the treatment that we give to your personal data, as well as Revoke the consent granted for the treatment of the same; rights that you can assert by sending an email to service.mexico@byd.com, or by calling us at 55 5203 7238., to be provided with the Rights Request form, which must be submitted at the address of the Responsible , and must attach a copy of your official identification to prove ownership. The response to your request for Rights will be sent to the email you have provided, within a term of 20 (twenty) business days from the receipt of said request. Likewise, you are informed that the right of access will be considered fulfilled when the corresponding response is sent through the email that you have indicated to us for this purpose.

IV.- RETENTION PERIOD

We will not use and store Personal Data longer than necessary to fulfil the above mentioned purposes and shall remove the collected Personal Data after the necessary period to achieve the purposes described in this Privacy Policy has passed or required by Applicable Data Protection Law. 

V.- COOKIES AND OTHER TRACKING TECHNOLOGIES

Our websites also collect information, via cookies, web beacons, pixels, tags or other tracking technologies, such as your Internet Service Provider and Internet Protocol (IP) address, the date and time you access our website, the pages you have accessed while visiting our website, and the Internet Protocol (IP) address from which you accessed our website. Some cookies exist only during a single session and some are persistent over multiple sessions over time. We use these technologies to remember user preferences, maximize the performance of our website and services, provide you with offers that may be of interest to you, measure the effectiveness of our email campaigns and to personalize online content.

You may refuse or delete cookies. If you refuse or delete cookies, some of our website functionality may be impaired. If you previously accepted cookies and directed us to share your information on one of our sites, you can change your cookie preference by clicking on the cookie settings link in the footer of that site. Please refer to your browser’s Help instructions to learn more about how to manage cookies and the use of other tracking technologies. Some browsers have incorporated Do Not Track (“DNT”) preferences. If you set your browser to signal that you do not wish to be tracked online, we will honour your preference by disabling targeting and social media cookies unless you explicitly consent through our cookie banner to enable these categories. For information on how we use cookies across our digital platforms, please see our Cookie Policy.

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), on certain of our Online Services. Google Analytics uses cookies to collect information such as how often you visit our Online Services, what pages you visit within our Online Services, and what other sites you visited prior to coming to our Online Services. We use the information provided by Google Analytics to improve our Online Services. For more information regarding how Google collects, uses, and shares your information please visit https://www.google.com/policies/privacy/partners/. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our Online Services. By using our Online Services, you consent to the processing of data about you by Google as specified herein. To provide users more choice on how their data is collected by Google Analytics, Google developed the Optout Browser Add-on: https://tools.google.com/dlpage/gaoptout?hl=en.

Consent Manager:

We have integrated the consent management tool "consentmanager" (www.consentmanager.net) from consentmanager AB (Håltgelvågen 1b, 72348 Västerås, Sweden, mail@consentmanager.net) on our website to obtain consent for data processing and use of cookies or comparable functions. With the help of "consentmanager" you have the possibility to give your consent for certain functionalities of our website, e.g. for the purpose of integrating external elements, integrating streaming content, statistical analysis, measurement and personalized advertising. With the help of “consentmanager” you can grant or reject your consent for all functions or give your consent for individual purposes or individual functions. The settings you have made can also be changed afterwards. The purpose of integrating “consentmanager” is to let the users of our website decide about the above-mentioned things and, as part of the further use of our website, to offer the option of changing settings that have already been made. By using “consentmanager”, personal data and information from the end devices used, such as the IP address, are processed by consentmanager. In addition, the processed information may also be stored on your device.

 

By processing the data, consentmanager helps us  to fulfill our legal obligations (e.g. obligation to provide evidence). Our legitimate interests in processing lie in the storage of user settings and preferences with regard to the use of cookies and other functionalities. "Consentmanager" stores your data as long as your user settings are active. After two years after making the user settings, the consent will be asked again. The user settings made are then saved again for this period.

You can object to the processing. You have the right to object to reasons arising from your particular situation. To object, please send an email to mail@consentmanager.net.

 

VI.- SECURITY

We take technical and organizational security measures to protect your Personal Data managed by us from being tampered with, lost, destroyed, or accessed by unauthorized individuals. We are continuously improving our security measures in line with technological advancements.

VII.- OUR COMMITMENT TO CHILDREN’S PRIVACY

We do not knowingly collect, use, share or sell the Personal Data of children. If we learn that we have collected Personal Data from a child, we will delete that information. 

 

VIII.- INTERNATIONAL TRANSFER

We are a global company, and we operate internationally. Your Personal Data will be transferred to and stored at our data center located in  the United States.  We comply with Applicable Data Protection Law on the transfer of information between countries to help ensure your Personal Data is protected as described in this Privacy Policy, wherever it may be.

By virtue of the foregoing, you are informed that, in order to comply with the purposes established in subsection (a), section II of this Privacy Policy, your personal data may be transferred and processed inside and outside Mexico by people other than BYD. In this sense and based on the Law and its Regulations, your personal data may be transferred without the need for your consent in an enunciative and non-limiting manner to: (i) To third-party service providers, solely and exclusively for the fulfilment of the purposes established in subsection (a) of section III of this Privacy Policy (ii) To third parties to carry out extrajudicial and judicial collection procedures in case of non-compliance, (iii) To third party service providers for the investigation and approval, where appropriate, of the corresponding credit for the fulfilment of the purposes established in subsection ( a) of section III of this Privacy Policy; (iv) To the Assembly Plant for the establishment of guarantee conditions, security campaigns (call/recall) and technical updates: (v) To the competent Authorities in matters of vehicle control; (vi) To satellite location system companies for the installation of a location device, recovery and delivery of stolen vehicles; (vii) To financial, banking and credit institutions, for the request to grant credits for the service contracted by the client; (viii) To insurers for the granting of insurance policies for the service contracted by the client.

 

Transfers with consent:

BYD, may transfer your personal identification data to marketing and advertising companies for the purposes described in subsection (b) section II of this Privacy Policy and to other companies in the automotive distribution sector and goods, products and services with which we have any commercial and/or business relationship with the purpose of granting you benefits when acquiring them. By signing this Privacy Policy, you give us your consent to transfer your personal data. If you do not want your personal data to be transferred to said third parties, you can express your refusal in accordance with the procedure established in this Privacy Policy.

 

IX.- CHANGES TO THIS PRIVACY POLICY

We reserve the right to amend this Privacy Policy at our discretion and at any time. If the changes allow us to use Personal Data in ways that materially affect your rights, we will post a special note and, if required by law, will prompt you for your consent for certain changes. When we make changes this Privacy Policy, we will post the updated Privacy Policy and update the “Last Updated” date. Each version of this Privacy Policy will be identified by their Last Updated date.

 

X.-CONTACT US

If you have any questions or comments about this Privacy Policy, please do not hesitate to contact us at:

Phone: (213) 748-3980

E-mail: info.na@byd.com

Postal Address: BYD North America, 1800 S. Figueroa St., Los Angeles, CA 90015